If you were to look at the same rug on two different computers you would be surprised how different the colors look. For this reason, Asmara strongly recommends you read the description of the rug colors and compare it with how the rug looks on your computer. An even better way to know if the rug will work is to request a corner sample of the rug and place it in the room where it will be used. However, do not judge a rug without seeing how it looks with fabrics and wall colors. Place fabrics and paint colors with the rug sample and see how everything looks together. If they complement each other you know you have made good choices. If you would like personalized assistance in selecting rugs for your project please click the blue “Ask Questions” link on this page and request assistance.

Rugs in Stock: Orders for rugs that are in stock and do not require additional services shall be shipped to USA addresses within 2 business days after receipt of full payment.

International Orders: Please contact Asmara Customer Assistance to arrange shipments to International destinations. We can advise you on shipping methods and documentation requirements.

Additional Services: If you require additional services such as: A pad for the rug; Steaming; Blocking; Or Shipping a rug on a pole, without folding; Or if you would like the rugs to be put down in the rooms; have stair runners installed, etc. please discuss your requirements with Asmara Customer Assistance and they will advise you on the best way to achieve your goals and provide you with costs and delivery times.

Custom and Made to Order Rugs: All orders for rugs that are Custom Made to your specifications or are Made to Order, require a 50% deposit at the time of ordering and the balance before shipping. Please contact Asmara Customer Assistance for price quotations and delivery times for Custom and Made to Order rugs.

Customer Assistance Email: assistance@asmarainc.com.

All of us at Asmara, Inc. strive to help you select the best merchandise for your requirements.

However, should you not be completely satisfied with your purchase within the first 14 days, please phone, email or fax Asmara Customer Assistance and we will work with you to address your concerns. If the product proves to be defective, incorrect or is missing items, we shall make arrangements for replacements, at our expense.

If you are still not satisfied with your purchase you will be given the option to return the product. Please obtain a “Return Authorization Number” (RA) from Asmara, Inc. before returning a product.

With an RA, you may return the product yourself, or we can arrange a pick up for you if it is within the USA (the return shipping shall be deducted from the refund).

Refunds and replacements will be granted for products received in their original condition within 14 days of the original purchase. If you need advice in packing the rug, please contact Customer Assistance.

No refunds or returns are granted for purchases more than 14 days old or products that were “Custom Made”.

Customer Assistance Email: assistance@asmarainc.com.

Pile rugs such as Oriental rugs and Savonnerie rugs do not require a rug pad if they are being placed on a hard surface such as wood or stone that is not slippery. If the floor is slippery than a pad will help keep the rug in place.

If a pile rug is being layered (placed) on top of a flat-weave rug then you will need a special pad that keeps the rug from moving.

Needlepoint rugs, Aubusson rugs, Flat Weave rugs, Dhurrie rugs and Kilims need a pad to secure the rug to the floor and minimize movement.

The size of a rug pad should be 1” to 1.5” smaller than the rug on all sides. This will keep the pad hidden behind the rug.

If you would like assistance in selecting the right rug pad please email assistance@asmarainc.com.

Vacuuming: Vacuum both the top and underside of the rug as well as the top and underside of the rug pad. Grit can collect between the rug and the pad and create wear on the rug. Vacuuming both sides of the pad will remove any grit that has accumulated.

The Carpet and Rug Institute offers the following advice on vacuuming rugs and carpets:

Proper vacuuming is the easiest and most effective way to keep your carpet clean. Regular vacuuming can also have the largest impact on the air you breathe.

To get the most out of your vacuuming regime, remember these few easy tips:

• A quick once-over doesn’t do much. Slow and steady does the trick.

• When vacuuming, don’t ignore those corners and crevices where dust builds.

• “Top-down” cleaning saves you the step of vacuuming again after dusting. Dust blinds, windowsills, and furniture surfaces first and then vacuum away any fallen dust.

• Remember to replace or empty vacuum bags when they are half to two-thirds full.

How Often Should You Vacuum?

As a rule of thumb, you should vacuum at least once a week with a quality vacuum cleaner. However, the more foot traffic over your carpet, the more you need to vacuum. The general formula is:

• Vacuum daily in high-traffic or pet areas.

• Vacuum twice weekly in medium-traffic areas.

• Vacuum weekly in light-traffic areas, using attachments at carpet edges.